Scrutiny Consultation

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Have your say, your way!

Arcon and Bolton at Home will become one organisation on 1st April 2024.

We want to give our tenants a wide range of meaningful opportunities to challenge and influence our services and activities, as well as scrutinise our policies.

Before 1st April we would like to ensure you can get involved in shaping the way tenants can share theirs views.

Would you like to voice your concerns, suggest improvements, and ensure housing services are accessible and meet the needs of all our customers? Are you interested in promoting better value for money and tenant and community activities near you?

If that sounds like you please take some time to complete this short questionnaire.

Please complete by Friday 30th March

Name *

Address *

Email *

Telephone number *

What service areas matter to you?

Please tick all that apply

Repairs

Dealing with issues that might relate to damp, condensation, and mould

Paying your rent and any other services

Supporting customers into work and/or training

Grounds Maintenance

What’s on in your area and how to get involved in community activities

Support for tenants with rising living costs if needed (i.e. Money Advice)

Tackling antisocial behaviour and dealing with neighbourhood disputes (along with how to report them)

Tenancy Services

Making a complaint, suggestion, or leaving a compliment

Other (please specify)

How would you like to participate?

Please tick all that apply

Virtual – Meet online

Virtual – Email surveys

In person – regular panel meetings at a central location

In person – one off events, focus groups at a central location

Other (please specify)

We value customer views and want to recognise your participation. What would encourage you to be involved?

Please tick all that apply

Laptop

Wifi cost contribution

Travel expenses

Love To Shop vouchers

Celebration and social events

Training package

Conference opportunities

T-shirts and lanyards

Adaptations and aids as required, for example hearing loop, visual aids

Submit

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